Privacy Policy
1. Introduction
2. Information We Collect
3. How We Collect Information
4. Purpose Of Collecting Information
5. How We Use and Share Your Information
6. Data Storage and Security
7. Cookies and Website Tracking
8. Changes to Terms & Contact Information
Introduction
Utrecht Butcher (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a responsible, transparent, and secure manner. We understand that your personal information is important, and we take every reasonable step to safeguard it in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.
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This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or interact with our services in any way. It also outlines your rights and how you can control your personal information.
By using our website or communicating with us, you agree to the practices described in this policy. If you do not agree with any part of this policy, we recommend that you discontinue use of our website or services.
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We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page periodically to stay informed.
Information We Collect
We collect personal information in a limited and responsible manner, ensuring that only relevant data is gathered to support our services and communication.
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Personal Information You May Provide:
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Your full name and surname
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Contact details (phone number, WhatsApp number, email address)
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Information shared through contact forms
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Messages, requests, or enquiries sent to us
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Any additional details you choose to provide voluntarily
Information Collected Automatically:
When you visit our website, we may collect basic technical data such as:
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Browser type and version
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Device type (mobile, desktop, tablet)
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Pages visited and time spent on the website
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General geographic location (non-specific)
Important Note:
We do not intentionally collect sensitive personal information such as ID numbers, financial data, or personal health information. If such information is shared, it will only be used where necessary and handled with strict confidentiality.
3. Plans, Payments & Refunds
We collect information through direct and indirect interactions with our customers.
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Direct Collection:
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When you contact us via WhatsApp, phone, or email
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When you fill out a form on our website
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When you speak to us in-store or request assistance
Indirect Collection:
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Through cookies and website analytics tools
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When interacting with embedded features or tools on our site
Voluntary Nature:
All personal information you provide is done voluntarily. You are not required to provide personal information unless you wish to engage with our services or request assistance.
We aim to make all data collection transparent and ensure you understand what information is being collected and why.
Purpose of Collecting Information
We collect and use personal information strictly for legitimate business purposes that are directly related to serving our customers.
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These purposes include:
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Responding to enquiries and providing customer support
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Assisting with product-related questions or requests
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Communicating relevant information about our services
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Improving our service delivery and customer experience
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Understanding customer needs and preferences
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Maintaining internal records for operational efficiency
We do not collect or use personal information for unnecessary, excessive, or unrelated purposes. Every data point we collect is intended to improve your experience with Utrecht Butcher.
How We Use and Share Your Information
Your personal information is handled with care and is never used irresponsibly.
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How We Use Your Information:
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To communicate with you regarding your enquiry
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To provide assistance and respond to requests
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To improve our services based on customer feedback
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To ensure efficient and accurate customer support
Sharing of Information:
We do not sell, rent, or trade your personal information with third parties.
Your information may only be shared under the following circumstances:
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When required by law or legal process
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To comply with regulatory or governmental requirements
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To protect our legal rights, customers, or business operations
All sharing is done responsibly and only when absolutely necessary.
Data Storage and Security
We take the protection of your personal information seriously and implement reasonable measures to ensure its safety.
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Security Measures Include:
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Controlled access to personal data
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Secure handling of communication platforms
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Responsible storage of digital and physical information
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Regular monitoring of potential risks
Data Retention:
We only retain personal information for as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by law.
Important Disclaimer:
While we take all reasonable steps to protect your data, no system is completely secure. We cannot guarantee absolute security but are committed to minimizing risks and maintaining strong safeguards.
Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance user experience and improve performance.
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What Cookies Do:
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Help us understand how visitors use our website
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Improve website functionality and performance
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Provide a smoother browsing experience
Types of Cookies Used:
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Performance cookies (analytics and usage tracking)
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Functional cookies (website usability improvements)
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Cookies do not collect personally identifiable information unless you provide it.
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Your Control:
You can disable cookies at any time through your browser settings. However, disabling cookies may affect certain features of the website.
Your Rights and Contact Information
We reserve the right to update or modify these Terms at any time without prior notice. It is your responsibility to review this page periodically.
Any continued use of the service after changes have been posted constitutes acceptance of those changes.
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For support, inquiries, or to request refunds, please contact us via:
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Email: [info@openstream.world]
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Website Contact Form: [www.openstreamtv.world/contact-us]
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By continuing to use OpenStream TV, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.